Our Pledge

 

Izes Consulting Solutions (ICS) is committed to the highest level of quality and professionalism in everything we do. We bring a proactive, positive, enthusiastic approach to improving your center. We raise morale and get buy in at every level.

 

ICS consultants are experienced professionals with the expertise to drive projects to completion. 

 

Looking To Outsource Your Business?

We bring an outside perspective to help you determine whether your contact center would benefit from an outsource solution. ICS dispassionately assesses the suitability of such a solution for your business. If you decide to move forward, we will find a vendor that will meets your requirements, set clear performance expectations for them, and manage the ongoing relationship.

Contact centers are tied to every aspect of your business. They represent the voice of your customers and are a vital part of your sales and marketing efforts. To succeed, they must partner effectively with IT, Product Management, Marketing, Sales, Accounting and other teams. ICS views contact centers in a holistic way, as an integral part of a complex system. Our analysis as a matter of course includes work with partner organizations. This integrated approach leads to true performance breakthroughs.

Our onsite consulting services include analysis and detailed recommendations on performance improvement. We assess by observing the detailed work of your contact center. This process is crucial to identify opportunities to improve processes and systems. We compile statistics on key transaction data, allowing you to gain new insight into your contact center.

 

ICS works with clients to implement immediate and dramatic improvements in operations, often without capital expenditures for hardware or software. We custom design solutions that meet your unique requirements.